FAQ's

Frequently Asked Questions (FAQs)

1. How long does shipping take?
Shipping usually takes 10-14 business days depending on your location. You'll receive a tracking link once your order has been dispatched.

2. Do you offer free shipping?
Yes — we currently provide Free Worldwide Shipping for all orders placed this month.

3. What's included with the Knee Massager?
Each package comes with the Sublisify™ Premium Knee Massager , a USB-C charging cable , a user manual , and a storage/gift box.

4. Is it easy to use?
Yes. Simply strap it on, press start, and choose your preferred mode using the LED display.

5. How long does the battery last?
The rechargeable battery provides up to 3 hours of use on a single charge, depending on the settings.

6. Can I use it every day?
Absolutely. Many customers use it for 15–20 minutes daily for relaxation and comfort.

7. What is your return policy?
We offer a 30-Day Money-Back Guarantee . If you're not satisfied, just email us at info@sublisify.comto arrange a return.

8. Is there a warranty?
Yes. Every purchase includes a 1-Year Warranty covering manufacturing defects.

9. Who can use the Knee Massager?
It's designed for adults of all ages who want extra comfort and recovery support — whether after workouts, long workdays, or everyday use.

10. How can I contact customer support?
You can reach us at info@sublisify.comand we'll respond within 24 hours on business days .